Skip to main content

NEWARK, NJ, August 22, 2022 Edge member, Georgian Court University (GCU), successfully made the transition to Zoom Phone from a legacy PBX system. The University began exploring solutions for modernizing their phone systems and after reviewing several vendors offerings, GCU chose Zoom Phone to upgrade their communication capabilities.

GCU obtained Zoom Phone through EdgeMarket, allowing for a seamless procurement process and great pricing of a vetted phone system. Since GCU already used Zoom for meetings, the transition to the new cloud-based phone system for users was fairly straightforward. To get the campus community up to speed quickly, Zoom partnered with GCU to provide training sessions along with links to their extensive library of information on using their system.

Explains Michelle Ferraro, Member Relationship Manager, Edge “This migration is being driven by the need to move away from legacy analog technology to a digital cloud solution for several reasons.” Ferraro continues, “PBX services are primarily supported by on premise hardware and software, and we are seeing many of these solutions become obsolete due to their lack of flexibility and high support cost models. Colleges and universities that are still running on legacy PBX systems have begun to migrate and explore the advantages of cloud-based technology for their communications offerings.”

The transition is happening for several reasons. First, is the need to consolidate and manage communication requirements from a single all-in-one Unified Communications as a Service (UCaaS) solution. Second, organizations want to drive team collaboration on intelligent platforms, while supporting and managing off-site employees securely. Cloud solutions, such as Zoom Phone, can help organizations reduce IT expenditures, better manage the year-over-year forecasted budget, and effectively confront rising security concerns.

“The new Zoom Phone system has provided many new features on an easy-to-use, familiar platform,” says Matthew R. Manfra, Vice President for Institutional Advancement, GCU. “Being able to seamlessly make or take calls anywhere using mobile devices or computers has increased our ability to engage with our constituents.”

Edge and Zoom have partnered to share their combined experience and expertise with Zoom video and web conferencing solutions to offer simplified procurement through EdgeMarket.

To learn more about the benefits of Zoom Phone and how to bring your communication capabilities into the modern era, reach out to Edge’s Member Relationship Managers: Michelle Ferraro at or Erin Brink at