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Member Support

24/7 White Glove Support

Edge is committed to excellence in customer service and provides responsive support for any issues related to the Edge optical fiber network. Although the Edge network architecture provides a high-availability, reliable always-on connection to the Internet for our members via a dual-homed configuration, from time to time outages may occur.

Please download and print the following .pdf document for easy off-line reference to Edge support procedures for members connected by last mile provider circuits in the unlikely event of a third-party network outage.

For DNS modifications please send an email request to or use our Support Form below, including your domain name and all details of your request.

For immediate support with any network issue or potential concern, please use our Support Form or contact us at | 855.832.EDGE (3343)

Contact Edge Support