Digital Transformation
Achieve Institutional Effectiveness With Solutions Designed to Support The Entire Student Lifecycle
Edge's Managed and Professional Services aim to provide our members with the solutions and tools they need to achieve operational efficiency while providing the highest levels of support and services throughout the student lifecycle. With institutional effectiveness as the driving force, our solutions aim to help institutions provide 24/7 service, meet strategic goals through the use of technology, improve enrollment yields, increase student retention rates, and grow student engagement.
Managed and Professional Services
Virtual Chief Information Officer (vCIO)
A contracted Edge vCIO serves as a member of your leadership team, ensuring that technology is leveraged efficiently and effectively to support the institution’s mission and vision. A highly qualified Edge vCIO supports digital transformation, enabling the institution to streamline operations and efficiently deliver services that drive competitive advantage and successful outcomes for students, faculty, and staff. Contract for interim or permanent services.
Virtual Chief Information Security Officer (vCISO)
Many organizations need help identifying and implementing viable information security strategies and policies to maintain their security effectiveness and adhere to regulation and compliance requirements. A CISO plays an essential role in IT leadership, balancing information security, risk, and general business challenges, but not every organization has the ability to hire a CISO full-time. The EdgePro vCISO service has been designed to fill that gap.
Virtual Chief Digital Learning Officer (vCDLO)
Offering high-quality digital and online learning is vital to the success of higher education institutions in an increasingly competitive marketplace. Whether digital learning experiences are developed for use within fully online courses or used to enhance traditional, in-person learning, effectively combining technology and pedagogy can give your institution a leg up on the competition.
A Chief Digital Learning Officer (CDLO) sits at the intersection of academics and technology, unting the institution’s educational mission, technological capabilities, and student support initiatives to develop and execute digital learning experiences designed to meet the needs of students, faculty, and staff. Working collaboratively with stakeholders across the institution, the CDLO builds the strategy, budget, and team your institution needs to thrive in the future of higher education.
An Edge CDLO (vCDLO) works at the intersection of academics and technology to build your institution’s plan to succeed in digital learning. Bringing cross-disciplinary skills and experience to the table, an Edge vCDLO will:
- Collaborate with executive leadership and advance the commitment to digital learning across the institution
- Identify challenges and opportunities, and build a strategic plan for enhanced digital learning
- Set budget priorities to achieve a strategic plan with CFO, Provost, and other members of the institution’s cabinet
- Build and resource new digital learning programs and/or divisions to facilitate faculty and student success
- Build change and project management capabilities to facilitate ongoing improvements to digital learning
- Deliver a student-focused experience that leverages digital learning technologies and pedagogy to increase engagement and retention.
Learn How Edge Can Accelerate Digital Learning At Your Institution »
Enrollment Management & Marketing
EdgePro Enrollment Marketing helps institutions increase applications and improve enrollment yield by designing integrated marketing strategies that attract prospective students in unique and engaging ways, while Enrollment Management increases your ability to provide high-touch, transparent, and proactive support to prospective and admitted students, delivering significant yield increases once students are in the enrollment funnel.
IT Help Desk & Student Support Call Center
Expectations around customer service have changed dramatically, and today’s students want convenient, anytime, anywhere, personalized support from their institution. Fast, reliable, high-quality IT Help Desk and One Stop Student Support can be a critical differentiator for an institution, driving student satisfaction rates to over 90% and helping to significantly increase retention rates. EdgePro services in this area provide a scalable, cost-effective support solution, leveraging technology and best-practice service and communication practices to deliver the support students demand.
PROFESSIONAL SERVICES
E360 Assessment
The assessment will provide a holistic, 360-degree view of the institution’s current-state technology program, along with a diagnostic and prescriptive report designed to map the evolution of IT strategy to the overall institutional mission, vision, and strategy. In order to accomplish this goal and provide an assessment which delves into the breadth and depth of technology across the institution, the EdgePro team focuses on 10 technology-related domains that impact digital transformation readiness.
Business Technology Acceleration Program (BTAP)
Is your institution prepared to successfully complete an enterprise wide project to replace outdated systems and applications with modern business systems designed to help you compete in the digital era?
There is an alarming failure rate for these high stakes, costly business systems modernization projects in higher education, due to the well known fact that most institutions are simply not ready to undertake such an initiative. This reality represents the single greatest risk to the successful execution of such projects.
Edge has developed the Managed Risk Method for Business Technology Acceleration Program to enable our members to achieve maximum return on investment for these projects, and fully realize the capabilities of modern higher education business software to improve institutional effectiveness and engage students effectively throughout the lifecycle.
Student Lifecycle Modeling
Online Program Readiness Assessment
Edge’s Online Learning and Instructional Technology Acceleration (OLITA) program is a time and team-based professional service project that will build a new online campus, or accelerate your existing online learning capabilities. Our approach will ensure the development of programs designed to meet the unique needs of an online learning community, integrating best practices for learning design, EdTech, infrastructure support, student privacy, and cybersecurity.
Virtual Institutional Effectiveness Program (vIE)
Developing a data informed strategy for student success, retention, and recruitment can be a challenge for any institution. The vIE service helps achieve those goals, and will enable your institution to:
- Build a “single source of truth” data repository for reliable access and reporting
- Create self-service reporting for functional teams to access real-time data
- Build personalized, data-informed actions at the individual student level to positively impact outcomes
- Align data definitions and governance across the institution, and throughout the student lifecycle
Consortium Purchasing Agreements
To ease the burden of the procurement process and speed our members’ time to implementation and innovation, EdgeMarket enables Edge to deliver consortium purchasing agreements to members. With EdgeMarket, members gain access to current technologies at an affordable price focused on delivering optimum value.
