Tyrrell to Cultivate ‘Service Excellence’ Culture
Newark, NJ – Academic and research technology consortium Edge announces the promotion of Bruce Tyrrell to Director of Member Services. In his new role, Bruce will elevate customer service by fostering a “service excellence” culture in response to membership needs. To accomplish this strategic goal, Bruce and his team will introduce operational efficiencies that streamline all transactions processes such as billing, contracting and services acquisition as well as contract development and service level agreements. Additionally, Bruce will oversee the development of accelerated custom service through an online self-service portal and application environment. All services will include 24/7 cloud based phone support and third party operational support.
“Bruce has the internal knowledge and industry expertise, to competently deliver member service requirements,” noted Dr. Samuel Conn, President and CEO, Edge. Conn continued, “As a key member of our management team, Bruce is committed to delivering all service components of Edge’s three-year strategic plan.”
Bruce has 24 years’ experience in telecommunications operations and service delivery, IT solution development, project and service management. He has worked with Edge since the earliest iteration of the network and has significant experience with Higher Education, State Government, K-12, local and county government IT environments and processes. Bruce holds an ITIL V3 certification which is the most widely adopted approach for IT service management in the world, providing a practical, no-nonsense framework for identifying, planning and supporting IT services.
Edge is a member-driven, non-profit technology consortium of academic and research institutions in New Jersey, our dedication to higher education, K-12 education, healthcare, public and non-profit service members, collaborating partners and subscribing patrons drives our commitment to constant innovation and elevated learning. Connect with Edge via NJEdge.net or 973.396.5490.