Position Summary
On behalf of our client, Kean University, Edge is seeking a highly motivated professional to serve as Technical Support Specialist. In this role, the incumbent will help customers with account issues for Blackboard Learn (LMS) and provide exceptional service.
Primary Responsibilities Will Include:
- Must have strong people skills to build a genuine connection with customers in a friendly and professional manner and provide quality service
- Listening attentively to customer needs and concerns and resolving technical issues
- Navigating applications and troubleshooting medium to complex technical issues while researching solutions with ease
- Providing customer support through the following channels: phone calls, in-person, and web tickets
- Working in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
Qualifications:
Required Skills/Qualifications:
- Computer/Internet savvy, comfortable operating in several applications simultaneously
- Strong technical acumen and problem-solving skills
- Stakeholder-focused mindset
- Ability to work in a team environment with minimal supervision
- Excellent written and oral communication skills, with strong stakeholder service and interpersonal skills
- Knowledge with Windows10 and Apple products
- Comfortable operating in several applications simultaneously
Education and Experience:
Preferred
- Previous experience in the education industry and with e-learning technologies
- Relevant technical experience
- Graduate of a computer science/technology degree program (associate degree or higher)
- Candidates that are able to provide their own equipment are preferred but not a requirement
Compensation:
This is initially a 1099 contractor position. The rate of payment will be a monthly amount of $4,333.00 for a 35 hour work week, on-site at Kean University.
