Newark, NJ, June 30, 2023 –Edge, the region’s nonprofit research and education network and technology partner, is proud to announce that it has selected BlackBeltHelp, a leading provider of AI-enabled CXaaS and CX Engagement Solutions for the higher education community, as an awarded partner for providing OneStop, an AI-powered 24/7 virtual student services solution.
Edge has awarded this contract via EdgeMarket, its cooperative pricing system, which provides safe, simple, smart technology procurement options for higher education and public sector entities. As the result of a thorough RFP process, EdgeMarket has awarded a contract which will give its participants the ability to efficiently and affordably procure virtual student support services.
OneStop is the ultimate solution for comprehensive student support, offering a centralized hub for students, faculty, and staff to access a wide range of services, including technical assistance, and support services for: Admissions, Records, Registration, Financial Aid, Bursar’s Office, Accounts Receivable and more—all conveniently located in a single platform.
OneStop’s benefits include:
- 24/7/365 Support: A team of expert advisors is available around the clock to provide support to students, faculty, and staff.
- AI-powered Chatbots: Always available, conversation-driven chatbots that deliver immediate personalized assistance.
- Multi-Channel AI-Support: Solutions are delivered via multiple communication channels such as chat, email, phone, and SMS.
- Customizable Portal: A fully customizable portal that is tailored to an institution’s specific requirements.
- Analytics and Reporting: Detailed analytics and reporting that provide insights into support services.
Currently supporting over 200 higher education institutions including Pasadena City College, Pima Community College, the California Community College System, University of West Alabama, and The City College of San Francisco, BlackBeltHelp is the leader in AI-powered bots, technology, and support services that exclusively serve students, faculty, and staff in higher education.
“Together with Edge, we will maximize the student experience across Edge’s local and national communities by utilizing AI-powered technology to enhance an institution’s effectiveness at serving its student population. We are thrilled to be partnering with Edge to offer OneStop to its members. Working together with Edge, we will provide cutting-edge technology and service solutions, while also giving members the opportunity to learn more about the latest technologies and how to best implement them on their campus.”
— Anthony Humphreys
President, BlackBeltHelp
“Together with Edge, we will maximize the student experience across Edge’s local and national communities by utilizing AI-powered technology to enhance an institution’s effectiveness at serving its student population,” said Anthony Humphreys, President of BlackBeltHelp, who continued, “We are thrilled to be partnering with Edge to offer OneStop to its members. Working together with Edge, we will provide cutting-edge technology and service solutions, while also giving members the opportunity to learn more about the latest technologies and how to best implement them on their campus.”
“BlackBeltHelp has proven themselves to be an excellent partner for Edge members, and adding their OneStop services to the portfolio of offerings available to co-op participants will certainly maximize the value of EdgeMarket,” said Dan Miller, Associate Vice President, EdgeMarket.
About Edge: Founded in 2000, Edge, a 501(c)(3) nonprofit corporation, serves as a purpose-built research and education wide area network and technology solutions partner. Edge connects members with affordable, easy access to high-performance optical networking, commodity Internet and Internet2 services, and a variety of technology-powered products, solutions, and services. The Edge member consortium consists of colleges and universities, K-12 schools and districts, government entities, healthcare networks, and businesses spread throughout the continental US. The group is governed by the New Jersey Presidents’ Council with offices in Newark, Princeton, and Wall Township, NJ. For more information, please visit: www.njedge.net.
About BlackBeltHelp: BlackBeltHelp is the leading AI-enabled CXaaS and CX Engagement Solutions for students, faculty, and staff in higher education. Its solutions are designed to help higher education institutions unify all their applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Their integrated, omnichannel platform – Simplify, empowers an institution to integrate disparate systems across campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps achieve engagement objectives effortlessly.
CONTACT:
BlackBeltHelp
Matt Brown, Campus Partnership Manager
matt_brown@blackbelthelp.com
(844) BLKBELT x509
Edge
Adam Scarzafava, AVP for EdgeEvents and Digital Marketing
adam.scarzafava@njedge.net
855.832.3343
