What type of business is NJEdge?

NJEdge is a 501(c)(3) non-profit, charitable corporation that operates as a consortium of its member institutions.

How is NJEdge different from any other Internet Service Provider?

NJEdge is a consortium of member institutions. We are a community of Higher Education, K-12, Healthcare, and Government institutions who work collaboratively to function as our own ISP. NJEdge also has vast secure connectivity to specific research and education resources not available through commercial Internet Service Providers.

Is NJEdge part of the state government or board of regents?

As a 501(c)(3) non-profit, charitable corporation, NJEdge operates as a consortium for its member institutions. We are not part of New Jersey state government, but work cooperatively on many related initiatives.

Who can become an NJEdge member?

Accredited public and private higher educational institutions, libraries, and research organizations along with institutions in the K-12, healthcare, municipal government, and non-profit sector are eligible to apply for membership. View the benefits of membership here!

Who are your members?

NJEdge’s members include public and private higher education institutions, public libraries, healthcare organizations, local government, K-12 districts, and those who use our illumira digital asset management system. View our full list of members here!

Who makes up the NJEdge Board of Trustees?

The Board of Trustees is comprised of leaders from NJEdge member institutions. All higher education sectors are represented in the composition of the Board, which is modified in our corporate by-laws over time to stay consistent with membership.

Where are you located?

NJEdge Corporate Offices are located on the campus of New Jersey Institute of Technology (NJIT) at 218 Central Avenue, Suite 3420, Newark, NJ 07102. We always welcome a visit from our members! NJEdge also maintains offices at our secure, Tier-3 NJFX facility in southern New Jersey, located at 1410 Wall Church Rd., Wall Township, NJ 07719.

How do I reach you?

Our main corporate office telephone number is 1.855.832.EDGE (3343) answered 24×7 year round. Call this number to reach an employee, get general information, or for Technical Support. You may also email support@njedge.net for technical support related issues.

Our fax number: 973.596.5499 and primary mailing and shipping address: NJEdge.Net, Inc., GITC 218 Central Avenue, Suite 3420, Newark, NJ 07102.

When does my service agreement with NJEdge end?

Membership is typically an annual commitment, though some members may option for multi-year commitments based on multi-year connectivity commitments.

Who do I contact for an up to date copy of NJEdge’s W-9 form?

Please contact our Administrative Offices main number at 1.855.832.EDGE (3343) and ask for the Office of Joe Rearden, NJEdge CFO.

How much does it cost to connect to the NJEdge Network?

The access circuit typically required for connecting to NJEdge is priced on a case-by-case basis. Standard NJEdge rates and fees are established each January for our next fiscal year (July 1 through June 30).

Does NJEdge provide educational and professional development opportunities?

Yes, absolutely! NJEdge is devoted to providing its members with professional development opportunities in a variety of areas. Annually, a schedule of forums, workshops and seminars on current technology are held on an as-requested basis, and may be open to all members, or to specific groups. Past sessions have included:

  • IPv6 Adoption
  • IPv4 Multicast Routing
  • Performance Measurement Infrastructure
  • Advanced BGP/AS Boundary Routing
  • Security
  • DDoS
  • VMware/Virtualization
  • SDN/OpenFlow
  • Leading Organizational Change

If you would like to be added to our mailing list for information on NJEdge opportunities, please send a request including your contact information to info@NJEdge.net

I saw NJEdge’s rates and fees. Is there any room to negotiate those prices?

Generally not. NJEdge’s rates and fees are approved by our Board of Trustees. Subject to review annually, our members determine the balance between cost and service, rates are established appropriately.

Should I expect additional fees on top of the quoted rates? Will I be billed exactly what you quote?

You will be billed exactly what you are quoted. NJEdge includes all fees in the costs provided on a quotation. Some services NJEdge purchases solely for the use of a single member may include fees that we have to recover. This may cause some invoices to vary slightly.

What forms of payment does NJEdge accept?

Currently, NJEdge accepts payment for services via check. To request an alternative method of payment please contact the NJEdge business office at 1.855.832.3343 to discuss options.

What is the billing contract period for NJEdge services?

NJEdge services run on a fiscal year cycle running from July 1 through June 30 of each year.

What are my billing options?

NJEdge provides annual, quarterly, and monthly billing options. Our default billing method is quarterly. Upgrades and disconnects are invoiced or refunded during the billing period following the upgrade or disconnect. Other billing arrangements can be made to accommodate member institution’s needs.

Where do I mail payment for NJEdge services?

All payments can be mailed to: NJEdge at 218 Central Avenue, Suite 3420 Newark, NJ 07102

Can NJEdge bill multiple departments at our institution?

NJEdge will only send one invoice per billing period per member. Invoices are subtotaled by service location. The NJEdge membership fee is typically included with institution’s primary service location. If special billing arrangements are needed, please reach out to the NJEdge business staff at 1.855.832.3343 to see if a solution is available.

Where can I find information on technology solutions provided by NJEdge?

You can find detailed information on NJEdge’s technology solutions by visiting our Solutions Tab at www.njedge.net/solutions. NJEdge also provides solutions based on member need and can often provide complete custom solutions. If you don’t see what you’re looking for, please call us at 1.855.832.EDGE (3343) or send an e-mail to info@njedge.net.

Can a member institution connect multiple locations?

Yes, NJEdge can provide solutions for members with multiple campus locations. We provide multi-location solutions for a number of our members either as multiple standard connections, or as a virtual private network between campus locations with one “border” to the outside world.

Can you provide a network testing port to bypass my LAN?

We recommend that each member maintain a test port on their own edge router that permits trouble shooting outside the LAN.

How can I speed test to make sure I’m getting the network speed I pay for?

NJEDge maintains its own SpeedTest.net server (http://speedtest.njedge.net/) and recommends using only it for testing.
Members should be mindful of the following:

  • The speedtest.net browser test application lists throughput in Layer3 values; however, circuits NJEdge procures also must carry Layer 1 and Layer 2 portions of the path. This additional overhead can result in tests showing 5-7% lower then actual circuit speed.
  • LAN traffic will contend equally with the SpeedTest.net traffic. If the LAN is currently generating traffic, it will subtract from the test results. Normal use must be accounted for when interpreting test results.

How long will it take for DNS changes to take effect?

NJEdge provides both self serve and managed DNS change capability via our partner, DYN DNS. Generally speaking it could take up to 24 hours for changes to be visible across the Internet.

Can you add a PTR (reverse DNS) record for me?

NJEdge can add PTR records for all members utilizing NJEdge’s address space (130.156.xxx.xxx). For members using NJEdge’s DNS service and their own address space, PTR records can be added via self-serve or by request by emailing dns@njedge.net.

A local provider told me NJEdge merely re-sells what they’re offering me. Is that true?

No, not at all. NJEdge does purchase specific services from the New Jersey telecommuncations industry as “building blocks” for our network, but we do not simply re-sell existing Internet services. NJEdge’s network and other solution offerings are very unique, purpose-built, and tailored to our members’ needs.

I see consulting services on your rate sheet. How do I purchase consulting services?

As part of EdgePro solutions, NJEdge is available to provide engineering and/or consulting services to membership. These services have varied widely, from selection of videoconferencing hardware to federating autonomous systems. Contact NJEdge at info@njedge.net or by calling 1.855.832.3343 to discuss your organization’s specific needs.

Does NJEdge provide graphs of my institution’s network use?

Yes, NJEdge provides graphs for all member institutions’ connections, as well as graphs of our backbone and upstream connections. Please see https://njedge.net/solutions/edgenet/ for more information.

Can you host my public DNS?

NJEdge hosts public-facing DNS for connected members free of charge. We can also slave your public DNS zones as well.

Does NJEdge provide DNS Resolvers for members?

NJEdge recommends that our members utilize our DYN DNS’s resolvers: 216.146.35.35 and 216.146.36.36

Does NJEdge offer a streaming service?

At this time NJEdge does offer a fully supported, general streaming service. Zoom Video Communications may be used for one-way Web-based “broadcasting”.

What Video Conference Services are available from NJEdge?

https://njedge.net/solutions/edgemedia/ NJEdge has partnered with Zoom to provide statewide consortium pricing for a variety of their services through NJEdge. This service is also enhanced with superior quality and reliability when used over a NJEdge network connection, though connectivity to NJEdge is not required for using the service. Read more about our video communication services here.

Do I need a dedicated connection for video communication?

You do not, but NJEdge strongly recommends a connection to our network for maximum quality and reliability — particularly if the service is relied upon for critical needs.

Does NJEdge offer video room system support?

Yes, to request this support send an email to support@njedge.net.

Are NJEdge’s Zoom video communication services available for free to members?

No. Zoom pricing is based on the subscriber’s Full Time Equivalent (FTE) for Faculty and Staff. NJEdge membership is required to subscribe to the service and receive preferred pricing.

Why should my school use Zoom through NJEdge?

Zoom is a more flexible, easy-to-use, and cost-effective “next generation” technology that can complement and/or replace existing video communication services/equipment.

Is the Zoom video communication service different for connected members vs. non-connected members?

No. The Zoom service and features are the same. Non-connected members do have a higher subscription cost to support the additional complications in troubleshooting problems for non-connected members.

Do I need to have an NJEdge connection to use the NJEdges Zoom Service?

You do not have to be a NJEdge connected member to subscribe to the service. Zoom technology is built to work over low bandwidth, high latency networks; however, quality, reliability and predictability are significantly higher when used over the NJEdge network.

How can I use Single-Sign-On with Zoom?

NJEdge can work with you to enable this. For more information on Zoom and SSO please see: https://support.zoom.us/

Is NJEdge Secure?

NJEdge operates a statewide, private network for its members. Traffic passing between NJEdge members and selected in-state peers does not traverse the public Internet, but stays inside our domain. This routing provides an additional layer of security for our members, but is not a replacement for end-to-end encryption of sensitive data.

Can NJEdge ensure the privacy of my stored data?

NJEdge does all that it can to ensure the privacy and integrity of your data, but should not be viewed as a replacement for member strategies for privacy. We recommend members use strong encryption on any sensitive data before uploading it to a cloud provider.

Is NJEdge on New Jersey State Contract?

Better yet, NJEdge achieved status as a New Jersey Educational Services Consortium with Lead Agency Status for public procurement. NJEdge procures services on behalf of the membership using approved state of New Jersey procurement procedures.

Who do I contact at NJEdge with E-rate questions?

E-rate contact should be made just as any other membership or general inquiry by calling 1.855.832.3343 or e-mail to info@njedge.net

How do I contact NJEdge if something goes wrong?

Administrative Office Location:

NJEdge, Inc.
218 Central Avenue, Suite 3420 Newark, NJ 07102

Mailing Address:

NJEdge, Inc.
218 Central Avenue, Suite 3420 Newark, NJ 07102

General/Member Support Contact:

1.855.832.EDGE (3343) or support@njedge.net
Fax: 1.973.596.5499

I need to make a change to my institution’s NJEdge services. What do I do next?

Please contact us at support@njedge.net or 1.855.832.EDGE (3343) and we will route your request to the appropriate NJEdge support team member.