Edge is committed to excellence in customer service and provides responsive support for any issues related to the Edge optical fiber network. Although the Edge network architecture provides a high-availability, reliable always-on connection to the Internet for our members via a dual-homed configuration, from time to time outages may occur.
Please download and print the following .pdf document for easy off-line reference to Edge support procedures for members connected by last mile provider circuits in the unlikely event of a third-party network outage.
