Advancing Campus Safety Through Connected Technology
Protecting public safety requires seamless coordination between dispatchers, first responders, investigators, and community leaders who are connected from the first call to the final report. Mark43 brings this vision to life through a unified, cloud-native, AI-powered public safety platform that enables agencies to share real-time data, streamline workflows, and leverage intelligent analytics to respond faster, operate more effectively, and better serve their communities. Founded 13 years ago by three Harvard undergraduates working on a class assignment alongside the Massachusetts State Police, Mark43 began with a simple but ambitious idea that public safety professionals should have access to the same modern technology that has transformed other industries.
The company set out to rethink how critical public safety operations could be supported through software built for speed, security, and scale. Today, Mark43’s cloud-native platform is used by more than 300 agencies across the United States and United Kingdom, spanning law enforcement, fire, EMS, and campus safety organizations, including institutions such as the University of New Mexico, University of Arizona, Harvard University, and UMass Chan Medical School.
At its core, Mark43 delivers an end-to-end public safety operations platform that is built for real-time coordination rather than fragmented, legacy tools. “The platform brings together Computer-Aided Dispatch (CAD), Records Management System (RMS), the OnScene mobile application, and analytics capabilities, all built to enhance the awareness, agility, mobility, and productivity of campus police,” explains Tim Merrigan, Chief Customer Officer, Mark43. “The CAD and RMS capabilities enable seamless data sharing across departments, supporting faster coordination and more effective responses in critical situations where every second counts. As public safety demands have grown more complex, this integrated approach has become increasingly critical.”
“Joining EdgeMarket is an important milestone for Mark43 as we continue to expand our reach to campus safety programs across the country, particularly in New Jersey and New York. Our mission is to give every campus the same modern, mission-critical technology that the largest public safety agencies rely on, and partnerships like this one make that possible. By combining Mark43’s industry leading public safety platform with Edge’s streamlined procurement model and ecosystem, we’re enabling institutions to move faster, strengthen collaboration with local agencies, and better protect their students, faculty, and staff.”
– Tim Merrigan
Chief Customer Officer
Mark43
Enhancing Visibility and Response Across Campus
Campus environments face many of the same public safety challenges as cities, including drug-related incidents, mental health emergencies, assaults, and the ongoing threat of targeted violence. “What makes colleges and universities unique is the complexity of the environments in which campus police operate, including densely built academic buildings to large outdoor spaces and residential communities,” says Merrigan. “These departments require a modern RMS that allows officers to send and receive accurate data and real-time information as incidents and emergency response unfolds. This operational picture ultimately leads to smarter and faster decisions that keep students, faculty, and staff safer.” During large-scale events, like graduation ceremonies, athletic events, concerts, or other campus gatherings, campus policing needs can fluctuate significantly. Mark43’s cloud-native platform allows agencies to seamlessly collaborate and work with surrounding agencies and community partners to scale their operations up or down as needed, helping departments manage spikes in activity without disruption. This flexibility ensures agencies are better prepared for both everyday operations and the heightened demands of major campus events.
Mobility and access to information are critical to effective campus safety response. Officers often patrol on foot, by bicycle, or in compact vehicles, making it difficult to return to a workstation to retrieve records or complete reports. “The Mark43 OnScene mobile application helps improve response times across campus environments by mapping precise sub-premise locations and helping dispatchers to direct responders to exact locations within a building,” shares Merrigan. “Officers can securely access records, document incidents, and share information in real time from virtually any device while remaining in the field. The result is a more visible and responsive police presence across campus, with less time spent tied to fixed locations.”
“By serving as a unified source of truth for public safety data and leveraging open APIs, the platform integrates with a wide range of third-party applications and existing campus systems. This flexibility allows agencies to build customized workflows and connect technologies in ways that align with the unique operational needs of their campus environment and broader technology ecosystem.”
– Tim Merrigan
Chief Customer Officer
Mark43
Protecting Public Safety Data
Security and compliance are also integral to how Mark43 supports the work of public safety agencies. The platform is the only FedRAMP High-certified CAD and RMS solution on the market and is hosted on AWS GovCloud. Mark43 also maintains a comprehensive set of certifications, including SOC 2 Type II, CJIS compliance, GovRAMP High Authorization, ISO 27001, and Cyber Essentials Plus. Together, these credentials make the platform well-suited for institutions responsible for managing highly sensitive operational and personal data.
Beyond operational efficiency, Mark43 helps agencies address administrative and regulatory responsibilities. Colleges and universities are required under the Clery Act to track and publicly report campus crime data. The platform simplifies that process by giving campus police departments built-in analytics and AI-powered reporting tools that reduce manual work, improve accuracy, and simplify compliance. The result is more efficient reporting and greater transparency for students, families, staff, and regulatory agencies.
AI-powered tools like ReportAI and BriefAI help officers save time by assisting with incident report writing and summaries, while keeping officers in full control of reviewing and approving all information before it is finalized. “Supporting this mission-driven approach is the company’s workforce model,” says Merrigan. “Approximately 55 percent of our customer-facing employees bring prior experience in law enforcement or military service. The goal is to ensure departments are supported by teams that understand the real-world operational challenges and day-to-day demands of public safety work.”
Mark43’s open platform architecture is designed to improve data visibility and interoperability across the campus public safety tech stack. “By serving as a unified source of truth for public safety data and leveraging open APIs, the platform integrates with a wide range of third-party applications and existing campus systems,” explains Merrigan. “This flexibility allows agencies to build customized workflows and connect technologies in ways that align with the unique operational needs of their campus environment and broader technology ecosystem.”
Simplifying Access to Campus Safety Technology
Earlier this year, Edge added Mark43 to its EdgeMarket cooperative purchasing platform, creating a new pathway for member institutions to access advanced public safety technology through a streamlined procurement process. By joining EdgeMarket, Mark43 gains a more direct channel to institutions seeking to modernize campus safety operations, while Edge members can access a proven, cloud-native platform designed for real-world public safety challenges. Combined with Edge’s high-performance fiber network—featuring direct AWS connectivity, DDoS mitigation, built-in cybersecurity protections, and a 100% uptime record—the partnership provides a strong foundation for reliable, secure, and scalable campus safety infrastructure.
“Joining EdgeMarket is an important milestone for Mark43 as we continue to expand our reach to campus safety programs across the country, particularly in New Jersey and New York,” says Merrigan. “Our mission is to give every campus the same modern, mission-critical technology that the largest public safety agencies rely on, and partnerships like this one make that possible. By combining Mark43’s industry leading public safety platform with Edge’s streamlined procurement model and ecosystem, we’re enabling institutions to move faster, strengthen collaboration with local agencies, and better protect their students, faculty, and staff.”
For Edge members, this partnership is about more than procurement efficiency. “Modernizing public safety technology is a priority for campuses across our network,” says Dan Miller, Associate Vice President, EdgeMarket and Solution Strategy, Edge. “Mark43’s proven platform, delivery, and commitment to mission-driven service make them an outstanding addition to EdgeMarket, and we look forward to helping our member institutions access this technology more easily.” Together, Mark43 and Edge are helping institutions move beyond legacy systems and toward a more connected, data-driven approach to campus safety; one where technology, infrastructure, and mission alignment work together to support safer learning environments.
Mark43 is used by hundreds of public safety agencies, and its development is shaped directly by the changing needs of those who rely on it every day. “As new features and improvements are introduced, they’re delivered across the platform so all agencies can benefit without having to manage complex upgrades themselves,” shares Merrigan. “We want to help campus safety teams stay current with evolving capabilities and ensure they are well-equipped to protect students, faculty, and staff. With the right technology in place, they can work more effectively, respond with confidence, and better serve their campus communities.”
To learn more about the Mark43 Public Safety Operations Platform and modernizing campus safety at your institution, visit edgemarket.njedge.net/home/mark43-inc.
OPERATIONAL BENEFITS FOR CAMPUS POLICE
- Faster, more precise emergency response: Enables campus agencies to respond more quickly and accurately to incidents by mapping precise locations.
- Simplified Clery Act compliance and transparent reporting: Allows agencies to easily collect, analyze, and report campus crime data through built-in analytics and reporting tools.
- Real-time data sharing: Helps agencies coordinate through real-time data sharing between officers, dispatchers, and leadership.
- Mobility designed for campus patrol: Allows officers to search records, file reports, and gather information anytime, anywhere.
- Seamless collaboration with local law enforcement: Enables better cross-agency collaboration and data sharing to improve response efforts.
- Cloud scalability for changing needs: Allows agencies to scale operations up or down as needed without disruption.
- Open platform for data visibility: Provides a unified source of truth for public safety data and integrates easily with other campus systems through open API architecture.