Please follow these steps to report your video conferencing issues.

1. DETERMINE IF THE TROUBLE IS INTERNAL TO YOUR CAMPUS OR EXTERNAL TO YOUR CAMPUS.

Are you able to send and receive video on campus but not off-campus? Prior to calling the Video Portal place a test call to one of the Video Portal Codecs or NJEDge.Net Codecs.

2. CONTACT VERIZON TO REPORT THE TROUBLE.

All calls should be directed to the Verizon Video Portal at (973) 497-9765. Be prepared to provide a description of your problem, a screen capture if possible, and information on any error messages you encountered. Be prepared to provide your end-point information to include manufacturer name and model number and the IP address of your device.

3.  CONTACT NJEDGE.NET.

Call 973 596-5490 with the date of call, institution, contact person and a brief description for Sheri Prupis; if possible, please send the same info via email to trouble@njedge.net. Maintain a written narrative and email trouble@njedge.net after the issue is revolved.