As our network grows in size and complexity, we have seen the need to update our procedures for resolving service outages or interruptions. These documents will outline the steps to follow when you experience service related problems.

PLEASE PRINT THESE DOCUMENTS SO THEY WILL BE AVAILABLE DURING NETWORK OUTAGES!

The NJEDge Network architecture provides a reliable always-on connection to the Internet for its members by being dual-homed to the Internet. Members with any network related issues must follow instructions listed in the support documents available below.

Trouble reporting procedures for

  • Members connected by last mile provider circuit(s) PDF Word
  • Members with a physical presence at a Co-location facility connected to NJEDge  PDF Word

 

DNS Requests

Please send an email to dns@njedge.net to request DNS modifications. Make sure you include your domain name and the details of the request.