Time: 12:00 PM to 01:00 PM
NJIT chose a Service Desk solution that is part of a larger IT Service Management (ITSM) suite. During this webinar, NJIT will discuss why they made this decision over a home grown solution. The NJIT IST Service Desk implemented Cherwell as the Incident Management System (IMS) in November of 2015. The IST Service Desk sought a system solution which would allow for robust reporting, the ability to differentiate between incidents and service requests, custom service level agreements (SLA) by service as well as allow users to self-report issues online or by email.