Mountain View


8:15 – 8:55 Registration
9:00 – 9:15 Welcome Remarks: Sheri Prupis, Vice President of Academic and Community Engagement
9:15-10:00 Plenary Speaker: Blake Haggerty, Executive Director for Digital Learning and Technology Support, New Jersey Institute of Technology
10:05 -11:00   Track I
Room 205                                 Room 206                                  Room 207

RVCC Technology Services Student Workers

Migrating to 365 in cloud at Brookdale

On Demand LMS Support using WordPress (Stockton)

11:05 – 12:00 Track 2
Room 205                                 Room 206                                 Room 207

Utilizing the Helpdesk to Improve Student Retention and Identify “At Risk “Students

What is ITIL and How can it Help Higher Education IT Organizations?

Connecting with your client - simple steps to increase end-user engagement satisfaction (St. Peter’s)


12:00 – 1:00 Lunch  Bart Luedeke Center Fireside Lounge
1:05 -2:00 Track 3
Room 205                                 Room 206                                 Room 207

Breaking Down the Support Siloes
CUNY/Staten Island

Leveraging Virtual Desktop Infrastructure (VDI) Technology to Improve Institutional Security Posture

Teaching Your Users to Fish


2:05 – 3:00 Track 4
Room 205                                      Room 207

Improving Efficiency and Quality of Service: TESU's Model for Student Success

Connecting the dots: Intersections of educational technology practices and user services management for community colleges.


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